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Workshop Duration: 2 Days (Wednesday & Thursday)

This workshop provides a working knowledge of the Apollo Root Cause Analysis methodology and way of thinking-- a 4-stage process that goes far beyond the traditional root cause analysis problem solving processes. By the end of the workshop, attendees will have the skills to solve real world problems faster, more efficiently and effectively at any time. 

Attendees will learn how to facilitate an effective investigation while working through hands-on exercises to apply the RCA method to real world problems, in addition to the fundamental problem-solving processes below:

  • Problem Definition - What When Where 
  • Why "who" is not important 
  • Causes and Time Lines  
  • 5 Whys and Beyond  
  • Review of RealityCharting software and practical experience using the software to generate charts and reports  
  • Cause and effect chart creation  
  • The need for evidence  
  • Solution brainstorming 
  • Solution qualification  
  • Selecting effective solutions  
  • Group facilitation skills
  • common traps  
  • Incident investigation - Program elements 
  • Accreditation 




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