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Ken O'Connor and Jonathan Guiney

Reliability-Centered Maintenance: Spreading Successful Strategies Worldwide

Ken O’Connor, CMRP, CRL | Reliability Engineering Director

Jonathan Guiney, CRL | Americas NGM SME, Program Director

JLL [Jones Lang LaSalle]

JLL is an industry leader in property and integrated facility management services, providing maintenance and operational services for 4.6-billion square-feet worldwide, belonging to a broad spectrum of clientele and vertical markets. Naturally, applying a standardized strategy across all of JLL’s clients in order to deliver best-in-class service presents myriad complexities.

During this session, you will learn how the firm develops and delivers a world-class Asset Management program to its clients, balancing cost, risk, and performance; how JLL leverages its power and large data lake to refine and continuously improve its program; and how the firm applies lessons learned from just one client or a single vertical across the organization, benefiting everyone.

ABOUT KEN: Ken leads the implementation and support platform for reliability engineering for Americas Integrated Facilities Management (IFM) accounts. His primary focus is increasing client system reliability and extending asset life through implementation of JLL’s Next Generation Maintenance (NGM) program, a cornerstone of JLL’s Life Cycle Asset Management (LCAM) offering. Ken also provides thought guidance towards program performance, collaboration and continuous improvement.

In addition to the NGM program, Ken leads collaboration and training efforts within the Americas Reliability Engineering Center of Excellence, a forum approaching 100 reliability professionals in the Americas. 

ABOUT JONATHAN: As the NGM Deployment Support Director and Americas SME, Jonathan’s primary responsibilities include education and training on the Next Generation Maintenance platform. Jonathan works closely with account teams to understand NGM principles and develop a customized deployment strategy for their account. Training includes employing standard maintenance engineering methodology, use of the NGM tools to prepare the platform for use, through workflow optimization and continuous improvement.

As the liaison between the account teams and the NGM Knowledge Center, he provides feedback around the tools and process and helps troubleshoot programmatic issues to help better product functionality. Additionally, Jonathan works closely with new/transitioning or existing/migrating accounts onto the Corrigo platform as well as providing NGM support to SD teams on existing and new business ventures.